Customer Satisfaction

At Cougar Creek Outfitters, we stand behind the quality of our products and we make things right if you are not satisfied with your purchase. Our shipments are carefully inspected before leaving the warehouse, but in the event you are not satisfied with your purchase simply follow the instructions below.

Returns and Exchanges

You may return any item purchased on our Web site, for any reason within 15 days of receipt. Pending inspection, a refund will be issued to you for the value of the item including taxes. Shipping fees, being the amount that Cougar Creek Outfitters pays to ship the item to you, are non-refundable. Returns must be requested within 15 days of receipt of merchandise. All merchandise must be returned in original factory condition, including all packaging materials, inserts, hardware packs and manuals. Open box items will be inspected and are subject to a restocking fee if items are found damaged or parts missing. All orders cancelled after shipment has been made will be subject to round trip shipping and handling charges.

Important Please about shipping fees are currently built into the price and are non-refundable. They will therefore be deducted from the refund amount.

Furniture Collection Return and Exchange Policy

At Cougar Creek Outfitters, we take great pride in the quality and craftsmanship of the furniture we sell. Attention to detail in design, materials, and construction is always our priority. Sometimes, however, merchandise may be damaged while in route to its final destination. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact us via email within 7 days, and RETAIN ALL ORIGINAL PACKAGING. Upon return, your merchandise will be inspected. In certain circumstances, a usage or restocking fee may apply. We will handle all correspondence with our shipper and arrange for product replacement and return shipping through our shipper. If original packaging is discarded before our shipper inspects it, or damaged items are shipped back to the factory by the customer without authorization by us, the replacement claim that Cougar Creek Outfitters made with our shipper will be null and void. This will result in a denied damage claim with our shipper and replacement or refund will not be issued.

In order to process the Exchange or Refund in a timely fashion please follow the steps set out below.

Send an email explaining the number of items being returned, whether they are being returned for refund or replacement and the reason for the return. Wait to receive correspondence from Cougar Creek Outfitters via email giving further instructions and a return invoice to be filled out and attached to the outside of each package. The Return Invoice must be accompanied with all returns and exchanges. Repackage if needed and ship pre-paid back to the address supplied by Cougar Creek Outfitters, through the shipping method of your choice. If returning for an exchange we will ship the replacement at no charge. Coverage for return shipping including any brokerage on returned items is the responsibility of the shipper. A product that has been shipped back to us in used or damaged condition and or with outstanding charges owing will be refused or will be subject to a restocking fee and thus will not be reimbursed to you.